Personal Banking Advisor Retail Sales

Job Overview As a Personal Banking Advisor, you will be responsible for promoting FAB s asset and liability products to both new and existing clients. You will play a key role in educating customers about FAB s digital channels, identifying opportunities for program upgrades, and ensuring the highest standard of customer experience in line with FAB s NPS targets.Key Responsibilities* Cross-sell and upsell FAB products, including loans, accounts, and savings options to customers* Assist in processing customer service requests including account openings, online banking, and cheque-related services* Generate referrals for Elite and Elite Gold banking programs through relationship management and profiling* Drive adoption of FAB s digital channels by assisting customers with mobile app downloads and online demonstrations* Respond to customer inquiries referred by the call center and ensure resolution with minimal escalation* Encourage Classic and Advantage customers to use ATMs, online platforms, and call centers for routine banking* Achieve individual sales and onboarding targets set by branch management* Participate in daily team sales meetings and contribute ideas for customer acquisition strategies* Actively promote the FAB customer-obsessed service model, ensuring high NPS and zero complaints* Follow internal policies, maintain compliance, and complete all mandatory training modules Required Skills and Experience* High school graduate; university education is a plus* Minimum 2 years of experience in the retail banking sector* Strong understanding of banking products, services, and customer service protocols* Proven track record in achieving sales targets in a competitive banking environment* Excellent communication and interpersonal skills with a customer-first mindset* Familiarity with digital banking tools and ability to demonstrate mobile/online features to clients* Ability to generate and convert customer referrals into business opportunities* Strong team collaboration and stakeholder engagement skills* Fluency in English is required; knowledge of Arabic is a plus Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr