Cluster Reservations Agent

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first point of contact for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert inquiries into contracted business quickly. Respond positively to sales inquiries to develop future sales leads. Identify sales leads, as appropriate. Respond to all customers professionally, ensuring reservations are completed accurately and meet Guest expectations. Provide prompt and efficient service while maintaining the hotel's brand standards. Desired Candidate Profile What are we looking for? A Reservations Agent serving Hilton brands always works on behalf of our Guests and collaborates with other Team Members. To succeed in this role, you should embody the following attitude, behaviors, skills, and values: Highly professional telephone manner and excellent communication skills. Outstanding administration and organizational skills. It would be advantageous to demonstrate the following capabilities and distinctions: Previous experience in a Reservations environment. Tertiary qualifications or other collegiate-level degree. Company Industry Hotels Hospitality Department / Functional Area Ticketing Reservations Keywords Cluster Reservations Agent Disclaimer: Naukrigulf.com is a platform to connect jobseekers and employers. Applicants should independently verify the legitimacy of employers. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security tips, visit our Security Advice page. If you suspect fraud, email us at abuse@naukrigulf.com.#J-18808-Ljbffr