FOH Team Leader

FOH Team Leader oversees daily guest-facing operations—supervising staff, maintaining service quality, managing customer interactions, and supporting overall team performance. Leadership & Supervision: Directly lead FOH staff: train new hires, coach employees, mentor for growth. Act as shift manager in their absence: assign roles, open/close operations, lead floor execution. Support managers and senior staff during peak times. Customer Service & Guest Experience: Ensure exceptional service: greet and assist guests, resolve complaints professionally. Maintain ambiance, cleanliness, and presentation of front desk, lobby, dining, or waiting area. Provide local insights or product knowledge where applicable. Operations & Administration: Oversee check-ins/check-outs or ordering/payment processes, plus cashier tasks and cash accountability. Manage staff schedules/rotas, issue breaks fairly, and ensure proper coverage. Monitor inventory, supplies, hygiene, and safety compliance. Process financial records, till counts, payroll/time logs, and other reports. Training & Development: Onboard and continuously train FOH staff in service protocols and procedures. Coach team members to improve service standards and efficiency. Provide regular feedback and encourage professional growth. Problem-Solving & Continuous Improvement: Identify and resolve service bottlenecks, operational issues, and guest concerns. Collaborate with senior leadership to enhance processes and guest satisfaction. Take initiative—lead by example, jumping in wherever needed. Common Qualifications: 2+ years in hospitality, customer service, or food/beverage operations; leadership experience preferred Strong interpersonal, communication, and organizational skills Problem-solving capabilities, attention to detail, and ability to multitask. #J-18808-Ljbffr