FOH Team Leader

FOH Team Leader oversees daily guest-facing operations—supervising staff, maintaining service quality, managing customer interactions, and supporting overall team performance.Leadership & Supervision Directly lead FOH staff: train new hires, coach employees, mentor for growth.Act as shift manager in their absence: assign roles, open/close operations, lead floor execution.Support managers and senior staff during peak times.Customer Service & Guest Experience Ensure exceptional service: greet and assist guests, resolve complaints professionally.Maintain ambiance, cleanliness, and presentation of front desk, lobby, dining, or waiting area.Provide local insights or product knowledge where applicable.Operations & Administration Oversee check-ins/check-outs or ordering/payment processes, plus cashier tasks and cash accountability.Manage staff schedules/rotas, issue breaks fairly, and ensure proper coverage.Monitor inventory, supplies, hygiene, and safety compliance.Process financial records, till counts, payroll/time logs, and other reports.Training & Development Onboard and continuously train FOH staff in service protocols and procedures.Coach team members to improve service standards and efficiency.Provide regular feedback and encourage professional growth.Problem-Solving & Continuous Improvement Identify and resolve service bottlenecks, operational issues, and guest concerns.Collaborate with senior leadership to enhance processes and guest satisfaction.Take initiative—lead by example, jumping in wherever needed.Common Qualifications2+ years in hospitality, customer service, or food/beverage operations; leadership experience preferred Strong interpersonal, communication, and organizational skills Problem-solving capabilities, attention to detail, and ability to multitask.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at AWJ by 2x Outlet Manager - Dhow & Anchor - Jumeirah Beach Hotel Assistant Outlet Manager - Dhow & Anchor - Jumeirah Beach Hotel Ajman, Ajman Emirate, United Arab Emirates 1 month ago Business Development Manager - Hospitality Dubai, Dubai, United Arab Emirates 22 hours ago Restaurant Manager (TABU) - The St. Regis Downtown Dubai Assistant Restaurant Manager (Specialty Coffee)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr