Zoho CRM Specialist

We are seeking an experienced and detail-oriented Zoho CRM Specialist to manage, optimize, and customize our Zoho CRM system to support sales, marketing, and customer service operations. The ideal candidate must have hands-on experience with Zoho products, including automation, analytics, integrations, and custom modules—ideally within the UAE market.Key Responsibilities: Customize and configure Zoho CRM modules, workflows, layouts, and dashboards based on business needs Automate business processes using Zoho Creator, Zoho Flow, and Zoho Deluge scripting Integrate Zoho CRM with third-party applications (e.g., ERP, telephony, email, and payment gateways)Develop reports and dashboards to support data-driven decision-making Maintain CRM data integrity by setting standards and processes for data input and usage Provide user training, support, and documentation for internal teams Liaise with sales and marketing teams to ensure CRM tools support campaign and lead management effectively Troubleshoot issues and implement system enhancements Stay updated with new Zoho features and industry best practices Requirements: Proven experience (2+ years) in managing Zoho CRM in the UAEStrong knowledge of Zoho One Suite, Zoho Creator, Zoho Campaigns, and Zoho Analytics Ability to write custom functions using Deluge scripting Solid understanding of CRM concepts, sales processes, and customer lifecycle management Experience with API integrations and third-party tools Excellent analytical, problem-solving, and communication skills Ability to work independently and manage multiple projects simultaneously Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Accounting/Auditing Referrals increase your chances of interviewing at A&A Associate by 2x Get notified about new Customer Relationship Management Specialist jobs in Dubai, United Arab Emirates.Customer Service Representative/ Call Center Representative- Emiratisation Customer Service Representative - Emiratized Role Customer Service Representative - Emiratized Role Dubai, Dubai, United Arab Emirates 13 hours ago Corporate Bank - Customer Service Manager - Associate / Assistant Vice President Customer Service Representative (H/F) - SAFRAN AEROSYSTEMS SERVICES MIDDLE EAST DWV LLCCustomer Service Representative (Emiratisation)Senior Customer Success Manager (Travel Industry experience required)Corporate Customer Service Manager ( UAE National )We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr