Customer Support Specialist - E-Learning MNC

Our client is an international learning and accreditation provider with a global presence. They are currently expanding their team and are looking for a Customer Support Specialist.Responsibilities Sales Enablement Manage onboarding of new customers Build relationships with customers Keep supplier information up to date for Middle East customers Collate information required for supplier registrations Maintain Sales CRM with recent customer updates and developments Create sales orders and proforma invoices, and follow through to delivery Membership Support Process new membership application forms Register new members and create business partner records in SAP (Dubai) or Zoho (KSA)Support monthly renewals, keeping account managers informed Manage complimentary training seats, track availability, update records, and register users on the LMSHandle cancellations: request credit notes, update records, and notify regional offices Training Support Assist in managing training participants on the LMS: registration, user management, password issues, exam resets Draft and share participant communications in English and Arabic Follow up on training registrations and setup for courses delivered in Arabic Qualifications and Skills Strong client management skills with a knack for admin and coordination tasks Comfortable using tools like Sales CRM, SAP, Zoho, Excel, and LMSExcellent communication skills to manage internal and external stakeholders Ability to juggle multiple tasks and priorities across international stakeholders Enjoy supporting teams and customers, with a focus on accuracy and efficiency #J-18808-Ljbffr