Guest Services Officer - Communications

Guest Service Officer – Telecommunication You are the beginning of an exceptional guest experience. As a Guest Services Officer - Communications, you will make our guests feel welcome and reflect the exceptional experience once they arrive!What is in it for you : Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Career development opportunities with national and international promotion opportunities.What you will be doing : Effectively manage all calls to the hotel as per company Brand Standards Consistently offer exceptional, friendly and engaging service To be constantly aware of the room situation and to strive to obtain maximum occupancy To attend to the hotel guest in all communication from inside and outside the hotel To be aware of the hotel's security, fire and safety procedure Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Qualifications Knowledge and Experience Diploma in Tourism / Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times #J-18808-Ljbffr