Front Office Supervisor

1. Ensure outstanding customer care at all times.2. Maintain a friendly, cheerful, and courteous demeanor at all times.3. Courteously and accurately answer inquiries from potential guests and accept hotel reservations.4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.5. Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.6. Supervise daily shift processes ensuring all team members adhere to standard operating procedures.7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.9. Adhere to company credit limit/floor limit policies.10. Allocate rooms to expected arrivals after checking the guests' preferences and special requests.11. Build strong relationships and liaise with all other departments, especially housekeeping and reservations.12. Operate the EPBX equipment, including assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.13. Cross-check that all billing instructions are correctly updated.Job Type: Full-time Application Question(s): How many years of experience do you have as a Front Office Supervisor? #J-18808-Ljbffr