Front Desk Supervisor

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai)Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai)Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination.Employment Overview Job Location: Dubai, UAEIndustry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated)Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities* Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions* Allocate rooms, update guest profiles, and handle special requests and VIP arrivals* Resolve guest complaints with a helpful, calm, and professional approach* Monitor and support team performance through on-the-job coaching and daily briefings* Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately* Maintain up-to-date shift reports, logbooks, and issue tracking* Collaborate with housekeeping, F&B, and other departments for efficient guest service delivery* Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts* Practice and promote upselling techniques during guest interactions* Maintain grooming and presentation standards while supporting brand values and core behavior* Be prepared for emergencies by following fire safety, health, and hygiene protocols* Participate in training programs and encourage knowledge sharing within the team* Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements* Diploma in Hotel Management or related hospitality education* Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred* Familiarity with Opera PMS and hotel front office systems* Strong interpersonal and communication skills* Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus* Positive attitude, professional appearance, and ability to handle pressure* Detail-oriented and organized with a proactive approach to guest service Join Our Team Because* Work in an inclusive culture that celebrates individuality and fosters career growth* Be part of a property that blends classic M venpick hospitality with a modern guest experience* Access development programs through Accor Academies and internal mobility across 110+ countries* Enjoy staff discounts across Accor properties, F&B outlets, and wellness programs* Contribute to sustainability and community initiatives through Planet 21 and Heartist values Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr