Front Office Supervisor

Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction Greet all guests in a friendly and helpful manner and attempt to learn and use guest s name at every opportunity Register and room all arrivals according to established procedures Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems Maintain cashier float and ensure accurate daily report of all money received Cash hotel guests personal and travelers checks and assist with currency exchange Keep abreast of all modifications to accounting policies and procedures Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs Attend to guest s complaints, inquiries and requests in a timely and courteous manner Is familiar with other hotels so that guest indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotels Perform the audit balances and prepare all works for audit in an orderly fashion Maintain comprehensive knowledge of standard reservation procedures Maintain exemplary department standards of behavior and appearance and attitude Ensure that the front desk work area is kept clean and in an orderly state at all times Conducts shift briefings to communicate hotel activities and operational requirements Personal Attributes : Good written and verbal communication skills in English Able to develop rapport with colleagues and management staff Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with guests and patrons Able to exercise good judgement with difficult guests Understanding and ability to work in a multi-cultural environment Degree from School for Tourism & Hotel Management Minimum 3 - 5 years relevant experience with at least 2 year at a supervisory level Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr