Site Infrastructure Specialist / IT Onsite Support (Dubai, Onsite, English)

D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Denmark, Switzerland, Germany, Austria, and the UK. We deliver innovative and high-quality services to various industry-leading clients. We build lasting partnerships and enhance our customers' IT productivity, contributing to their business success.We are looking for an enthusiastic, solution-oriented individual to fill the Site Information Manager (SIM) role. This position requires someone capable of managing IT services on-site, ensuring seamless operations, and serving as the main point of contact for IT-related queries.Tasks and Responsibilities: Serve as the main point of contact for employees experiencing IT issues Provide 1st/2nd level support, troubleshooting hardware, software, and network problems Install and configure desktop hardware and software, ensuring usability and performance Manage Active Directory and Exchange accounts, implementing adds/moves/changes Support VPN, network switches, firewalls, and other network elements Oversee asset management and ensure proper maintenance Ensure compliance with IT standards and provide solutions in line with business objectives Train and advise staff on IT systems and software applications Escalate complex issues to the appropriate teams when necessary Maintain regular communication with end-users regarding progress, updates, and potential outages Strong understanding of IT systems, products, and trends At least 1 year of experience in a similar role Proficiency in: Windows OS (Windows 10 & 11)Microsoft Office & Office 365 applications PC/Laptop hardware and peripherals (printers, mobile devices)Basic knowledge of Active Directory and Exchange ITIL certification and familiarity with ticketing systems (Service Now) are a plus Knowledge of GMP/Gx P is an advantage Fluent in English (written and spoken)Strong customer focus with a passion for IT service delivery Excellent communication, interpersonal, and organizational skills Ability to work independently and follow established processes Flexibility, adaptability, and a collaborative mindset Broad range of activities, tasks, and projects Flexible working conditions Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA? #J-18808-Ljbffr