Site Infrastructure Specialist / IT Onsite Support (Arabic Speaker)

Budget : AED 10k to 12k Description An international IT and Engineering Solutions company with operations across the EMEA region is seeking a motivated and solution-oriented individual for the role of Site Infrastructure Specialist / IT Onsite Support . This onsite position in Dubai involves managing IT services, ensuring smooth day-to-day operations, and serving as the primary point of contact for IT-related matters.Key Responsibilities Act as the first point of contact for employees experiencing IT issues Provide 1st and 2nd level support for hardware, software, and network troubleshooting Install and configure desktop hardware and software to ensure optimal performance Manage user accounts in Active Directory and Exchange (adds/moves/changes)Support VPNs, network switches, firewalls, and other infrastructure components Oversee IT asset management and maintenance Ensure compliance with IT standards and align solutions with business goals Train and support staff on IT systems and applications Escalate complex issues to appropriate support teams Maintain clear communication with users regarding issue status and system updates Requirements Solid understanding of IT systems, tools, and trends Minimum 1 year of experience in a similar IT support role Proficiency in: Windows 10 & 11Microsoft Office & Office 365PC/laptop hardware and peripherals (printers, mobile devices)Basic knowledge of Active Directory and Exchange ITIL certification and experience with ticketing systems (e.g., Service Now) are advantageous Knowledge of GMP/Gx P environments is a plus Fluent in English and Arabic (written and spoken);Strong customer service orientation and passion for IT support Excellent interpersonal, communication, and organizational skills Ability to work independently and follow established procedures Flexible, adaptable, and team-oriented mindset Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology, Administrative, and Strategy/Planning Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Manpower Group Middle East by 2x Get notified about new Infrastructure Specialist jobs in Dubai, United Arab Emirates.IT Help Desk - Analyst - Infrastructure Team Network Infrastructure Support Specialist Infrastructure Support Specialist(Microservices)Dubai, Dubai, United Arab Emirates 1 year ago Dubai, Dubai, United Arab Emirates 16 hours ago Manager - Infrastructure – Development & Technical Services – Dubai Holding Asset Management Dubai, Dubai, United Arab Emirates 21 hours ago Network Infrastructure Support Specialist (Cloud)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr