EMR Support Analyst & Trainer (m/f/d)

Join or sign in to find your next job Join to apply for the EMR Support Analyst & Trainer (m/f/d) role at Halian Join to apply for the EMR Support Analyst & Trainer (m/f/d) role at Halian Serve as the first point of contact for EMR users, resolving technical issues related to software functionality, user access, data integrity, and system performance.Diagnose and troubleshoot errors in patient records, billing modules, e-prescribing, and reporting tools, escalating complex issues to the development team when needed.Assist with EMR upgrades, patches, and integrations (e.g., HL7, lab interfaces, third-party apps) while minimizing downtime.Maintain a knowledge base of common issues and solutions to improve support efficiency.Key Responsibilities Technical Support & Troubleshooting: Serve as the first point of contact for EMR users, resolving technical issues related to software functionality, user access, data integrity, and system performance.Diagnose and troubleshoot errors in patient records, billing modules, e-prescribing, and reporting tools, escalating complex issues to the development team when needed.Assist with EMR upgrades, patches, and integrations (e.g., HL7, lab interfaces, third-party apps) while minimizing downtime.Maintain a knowledge base of common issues and solutions to improve support efficiency.Training & User Adoption: Design and deliver customized training programs for healthcare staff (clinicians, administrators, billing teams) tailored to their workflows (e.g., appointment scheduling, clinical documentation, revenue cycle management).Conduct onboarding sessions for new users and refresher trainings for existing staff to optimize EMR utilization.Create training materials, including step-by-step guides, video tutorials, and FAQs, ensuring alignment with Centaur’s latest features and updates.Gather user feedback to identify training gaps or system inefficiencies and advocate for improvements.Client Relationship Management: Build rapport with healthcare staff, acting as a trusted advisor for EMR best practices.Proactively communicate with clients about upcoming updates, downtime, or new features.Travel occasionally (if applicable) to client sites for hands-on training and support.Requirements: 4+ years of EMR support and training experience Strong understanding of healthcare workflows and medical terminology.Excellent communication and problem-solving skills.Willingness to travel occasionally for onsite training.Why This Role?Opportunity to work with a leading healthcare EMR solution.Flexible work arrangements.Competitive compensation and growth opportunities.EMR Support Analyst & Trainer in Abu Dhabi, United Arab Emirates Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Staffing and Recruiting Referrals increase your chances of interviewing at Halian by 2x Sign in to set job alerts for “Emergency Medical Technician” roles.Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Technical Support Engineer – Procash Application Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED15,000.00-AED18,000.00 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED12,000.00-AED15,000.00 3 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 9 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Technical Support Analyst-(ATM Switch & Self Service Terminal)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED15,000.00-AED18,000.00 2 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 hours ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 18 hours ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago Production Support & Implementation Specialist - 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