Client Services Manager - Corporate Banking

Bachelor of Business Administration (Management)Vacancy: 1 Vacancy Job Title: Client Services Manager - Corporate Banking Location: Abu Dhabi, UAEIndustry: Banking Function: Customer Service Job Type: Full-time Job Overview First Abu Dhabi Bank (FAB), the UAE's largest financial institution, is seeking a Client Services Manager to join its Corporate and Investment Banking (CIB) team. This role ensures seamless operational and administrative support to high-value clients, enabling Relationship Managers to focus on strategic growth while enhancing client experience.Key Responsibilities Act as the primary contact for CIB clients to manage service requests and issue resolution Support onboarding, account maintenance, and daily banking operations for clients Educate clients on e-channels, regulatory requirements, and service capabilities Handle documentation for account opening, credit cards, cheques, and balance confirmations Resolve payment-related queries, return cheques, and charge disputes Maintain timely and effective communication with clients and internal stakeholders Maintain accurate service records, SLA compliance, and client correspondence Identify areas of service risk and recommend improvements to ensure client satisfaction Coordinate with internal departments to deliver integrated banking solutions Contribute to the continuous improvement of customer service processes and experience Job Requirements University degree in Commerce, Banking, or a related field Minimum 3 years of banking experience with strong exposure to back-office operations Excellent communication skills in English; Arabic is a plus Deep understanding of banking regulations, procedures, and client documentation Proficiency in handling corporate client requests and resolving service issues Self-motivated, detail-oriented, and capable of managing tasks independently Strong team player with analytical problem-solving skills What We Offer Dynamic and inclusive workplace within the UAE's most secure bank Access to career advancement, continuous learning, and development programs Competitive compensation aligned with experience and performance The opportunity to make an impact in corporate client servicing at a national leader #J-18808-Ljbffr