Call Center Manager

2 weeks ago Be among the first 25 applicants Direct message the job poster from Talent Higher Financial Services Recruitment Consultant @Talent Higher

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Strategic…Do you have a passion for managing operations while building trusted client relationships?Our client is seeking a highly capable Call Centre Manager to oversee day-to-day operational delivery and ensure a consistently exceptional client experience. This role requires both strategic oversight and hands-on execution to drive service excellence and operational efficiency.Key Responsibilities: Manage and oversee the smooth execution of client service operations.Lead and support execution team members to ensure timely and accurate delivery.Serve as the primary liaison between clients and internal departments to ensure expectations are met and exceeded.Maintain strong relationships with key clients and stakeholders.Identify areas for process improvement and implement best practices to enhance client satisfaction.Requirements: Bachelor’s degree or equivalent.4+ years of management experience within the UAEStrong command of operational systems used to execute transactions.Proven ability to manage and guide cross-functional teams effectively.Proficient in managing transactional systems and ensuring operational accuracy.Capable of supervising and supporting execution teams.Excellent communication skills with clients, colleagues, and leadership.Strong team leadership and conflict-resolution abilities.Fluency in English is required.A second language is a plus and highly desirable.UAE driving license If you're a proactive leader who thrives in fast-paced environments and knows how to turn operations into outstanding client experiences, we’d love to hear from you.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management Industries Business Consulting and Services and Operations Consulting Referrals increase your chances of interviewing at Talent Higher by 2x Sign in to set job alerts for “Call Center Manager” roles.Dubai, Dubai, United Arab Emirates 13 hours ago Assistant Manager – Member Experience - Jumeirah Group & Corporate Assistant Manager - Service Excellence - Dubai Holding Community Management Manager – Customer Care MIS and Reporting - Dubai Holding Real Estate Guest Experience Supervisor - Holiday Inn & Staybridge Suites Dubai Business Bay Dubai, Dubai, United Arab Emirates 21 hours ago Assistant Operations Manager - Transport Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Dubai, Dubai, United Arab Emirates 17 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr