Call Center Executive

Dr. Joy Dental Clinics LLC is looking for Dental Call Center Executives to join our Call Center team based at our Corporate Office in JLT.Responsibilities Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment.Take customer calls and provide accurate, satisfactory answers to their queries and concerns.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Collaborate with other call center professionals to improve customer service.Help to train new employees and inform them about the company’s customer management policies.Requirements Should have Healthcare/Dental experience and qualification.Should have Dental knowledge.Flexible to work in shifts.Should be an active listener and should be able to empathise with patients.Proficient with MS Office.Should be calm and confident.Ability to speak in Arabic would be an added advantage.Note: Should be available to join immediately. #J-18808-Ljbffr