Call Center Agent

Manage large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Frequently attend educational seminars (provided by the management) to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets.Requirements Should have Fluent English to deal with international Clients.Must be based in Dubai.Experience in a call/contact center environment.Healthcare industry experience is a must.Ability to multi-task swiftly, set priorities and manage time effectively.Customer focus and adaptability to different personality types.Positive demeanor with a high level of emotional intelligence and independence. #J-18808-Ljbffr