Customer Support Agent (Arabic)

About Wahed: We have a passion to reduce financial inequality and exclusion by building world-leading financial products and services aimed at giving access to all. We are a New York-headquartered Financial Technology (Fin Tech) company focused on serving values-based (Shariah-compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trailblazers in their fields who will elevate our customer delivery. We offer a digital-first and truly international culture, along with an immersive experience in Fin Tech and Islamic finance. Job Brief: The Client Support Agent will ensure all clients receive the support they need while proactively improving our processes. This role involves responding to Live Chat support emails and calls, and also requires creativity to develop solutions that enable seamless client onboarding efficiently. Job Description: Be the first point of contact for clients via live chat, calls, and support emails. Ensure all communications comply with financial regulations, which is a top priority. Take full ownership of the client experience and support. Receive training to provide support without breaching regulatory restrictions, following best practices. Manage client complaints and inquiries by coordinating with relevant teams (operations, product, marketing, etc.). Close open tickets within the approved SLAs. Proactively seek ways to improve efficiency and processes. Provide regular updates and performance reports to management. Multitask effectively and meet tight deadlines. Possess excellent Arabic reading and speaking skills. Job Specification: Excellent English communication skills, both speaking and writing, and proficiency in reading and speaking Arabic. Approximately 2-4 years of experience in customer service. Availability to work evenings and weekends as per shift schedules. Experience with CRM systems like Zendesk is a plus. Required Experience: Unclear seniority level. #J-18808-Ljbffr