Customer Service Agent

Visa, Medical Insurance, Life Insurance, Annual Air Ticket Vacancy 1 Vacancy Job Description The Customer Service Agent is responsible for providing excellent customer support by managing inquiries, resolving complaints, and offering accurate information about products and services. The role also includes handling leads, supporting order management, maintaining clear records, and collaborating with team members to ensure a seamless customer experience. Key Responsibilities Customer Interaction: Respond promptly to customer inquiries via phone, email, Whats App, and other communication channels. Provide accurate and detailed information about products, services, and promotions. Lead Management: Create and qualify leads in the CRM system based on predefined criteria. Assign qualified leads to the sales team and ensure all relevant data is accurately recorded. Problem Solving: Handle customer complaints and resolve issues professionally and on time. Escalate unresolved or complex issues to the relevant department when necessary. Order Management: Assist customers with order placement, tracking, and follow-ups. Coordinate with logistics and warehouse teams to ensure timely delivery of products. Follow up on RTO (Return to Origin) orders and provide updates to the E-commerce team. Documentation & Reporting: Maintain accurate records of customer interactions and transactions in the CRM system. Provide regular feedback and reports to management regarding common customer concerns and suggestions for improvement. Work closely with other team members to ensure smooth service delivery. Key Performance Indicators (KPIs) Response Time: Answer customer inquiries within 5 minutes via Whats App and within 24 hours for emails. Issue Resolution: Resolve at least 95% of customer complaints within 24 hours. Lead Management: Ensure 100% accuracy in CRM records. Order Fulfillment: Coordinate with logistics and warehouse teams to ensure timely deliveries. Desired Candidate Profile Languages: Fluency in both Arabic and English is necessary Technical Skills: Proficiency in Microsoft Word and Excel Experience: Prior experience in customer service, preferably in E-commerce or retail Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Customer Service Agent Jobs also searched Abu Dhabi , Dubai , Ajman - United Arab Emirates (UAE) #J-18808-Ljbffr