automotive service advisor

Bachelor of Technology/Engineering(Automobile)Nationality Any Nationality Any Vacancy Job Description Act as the primary point of contact for customers, ensuring clear communication regarding service needs and expectations.Diagnose customer concerns by actively listening and asking detailed questions, translating technical jargon into understandable terms for clients.Schedule service appointments efficiently, balancing customer needs and technician availability to optimize workflow.Prepare and present detailed service estimates that itemize necessary repairs and their associated costs, ensuring transparency.Follow up with customers post-service to ensure satisfaction and address any lingering questions or concerns.Maintain accurate customer records and service history to facilitate repeat business and enhance customer loyalty.Collaborate with technicians to communicate service recommendations and ensure timely completion of repairs.Manage inventory of parts and supplies, ensuring that necessary items are on hand to avoid delays in service.Utilize dealership management software proficiently to track service orders, appointments, and customer interactions.Stay informed about the latest automotive technologies and service techniques to provide the best possible advice to customers.Desired Candidate Profile Minimum of 2 years of experience in an automotive service advisor or related role, demonstrating a track record of customer service excellence.High school diploma or GED required; additional automotive-related education or certifications are a strong plus.Strong knowledge of automotive systems and repair processes to effectively communicate with both customers and technicians.Proficiency in using service management software and dealership platforms to streamline operations and enhance customer experience.Exceptional verbal and written communication skills, capable of conveying technical information clearly and effectively.Strong organizational skills and the ability to multitask in a fast-paced environment while maintaining attention to detail.A customer-centric mindset with a passion for delivering exceptional service and building long-lasting relationships.Fluency in English; additional languages are a plus to serve diverse customer bases effectively.Must possess a valid driver's license and a clean driving record to assist with vehicle inspections and test drives.Ability to work collaboratively with team members, fostering a supportive and productive work environment.Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr