Marketing and Call center Manager

Marketing Specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles, and tactics.Marketing Specialist responsibilities include: Conducting market research to find answers about consumer requirements, habits, and trends Brainstorming and developing ideas for creative marketing campaigns Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)Developing objectives for the call center’s day-to-day activities Conducting effective resource planning to maximize the productivity of resources (people, technology, etc.)Collecting and analyzing call center statistics (sales rates, costs, customer service metrics, etc.)Assuming responsibility for budgeting and tracking expenses Monitoring and improving ordering, telephone handling, and other procedures Evaluating performance with key metrics (accuracy, call-waiting time, etc.)Preparing reports for different departments or upper management Job Type: Full-time Experience: Marketing & Call Center Manager: 4 years (Preferred) #J-18808-Ljbffr