Customer Support Executive

Democratizing finance for all takes more than skills.It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs.We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms.Our employees work in a flexible way and in multicultural teams.By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment.We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply!Job Description The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms.Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service.Responsibilities Deal with day-to-day customer queries.Respond to incoming emails, chat, and phone calls in a prompt and professional manner.Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.Deal with complaints of a varying nature promptly and effectively.Help and support customers in understanding terms, conditions, and procedures.Liaise with all departments to resolve issues, coordinating communication internally and externally.Undertake any other reasonable duties that may be required from time to time by your manager.Qualifications Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.Previous experience in a customer-related/support function for a minimum of 1 year.Knowledge and experience of financial markets is a plus.Computer literate in Microsoft Office packages, particularly Excel.Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.Excellent telephone manner and interpersonal skills.Very well organized with good time management skills.Able to take proactive action when necessary.Pays attention to detail.A resilient, enthusiastic, and self-motivated individual.Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number 000005935.Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm.Please note that Northvale is an execution-only service provider.Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite.The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence.You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority. #J-18808-Ljbffr