Guest Relations Officer

The Role: Guest Relations Officer Are you an independent, resourceful individual with a flair for delivering world-class customer service? Are you keen to be a pivotal figure in a rapidly growing scale-up? Smart Stay is seeking a passionate Guest Relations Officer (GRO) who embodies these traits and more!Responsibilities: Serve as our esteemed guests' principal point of contact, ensuring their comfort, satisfaction, and safety throughout their stay.Manage pre-arrival and post-stay guest communications via various channels, including phone, email, and Whats App.Inspect properties between all bookings to confirm they meet Smart Stay's high-quality standards.Address any potential issues, coordinating with our service providers as necessary.Ensure smooth check-ins by registering all guests through the Building Management and DTCM portal.Handle guest bookings across prominent platforms such as Airbnb and Booking.com.Qualifications: Exceptional communication skills in English; proficiency in Arabic is a bonus.Experience with Airbnb, Booking.com, DTCM Portal, and Building Management platforms like Emaar's Sakani is an advantage.Must be an independent worker with a flexible mindset, as the business operates on a 24/7 basis.Strong attention to detail, time management, and organizational skills.What We Offer: Competitive salary package, with bonuses tied to guest satisfaction and company growth.Opportunity to work with international guests and manage some of Dubai's most iconic properties.A dynamic work atmosphere with minimal hierarchy, offering room for your innovative ideas.A close-knit team focused on achieving collective growth and excellence #J-18808-Ljbffr