Senior Operations Manager

Premium provider of flexible workspaces, offering serviced offices, coworking spaces, virtual offices, and meeting facilities.Main Responsibilities Pre-Opening Activities: Oversee and manage all pre-opening tasks, including setup, staffing, and operational readiness.Collaborate with HQ and local teams to ensure a seamless launch aligned with company standards.Operations Management: Oversee and direct all operational activities to ensure efficiency and excellence.Implement and improve operational policies, procedures, and systems.Manage centre openings, build local operations teams, and align operations with company standards.Manage relationships with suppliers and vendors, including onboarding of new vendors.Ensure compliance with relevant laws, regulations, and company policies.Work closely with other department heads to improve efficiency.Financial & Commercial Performance: Oversee revenue and expenses.Enhance customer support processes to improve satisfaction and retention.Manage relationships with external vendors and partners.Conduct market research to maintain competitive positioning.Collaborate with the City Head - Riyadh on strategies to improve performance and EBITDA.Support business development in handling large deals and enterprise solutions.Client Satisfaction & Retention: Ensure outstanding service delivery to enhance client satisfaction and retention.Train local teams on client engagement and service excellence.Coordinate with the City Head - Riyadh to update sales teams on client needs and expansion plans.Track and act on member feedback.Communication & Strategic Planning: Provide feedback and suggest operational improvements to HQ.Collaborate with functional heads on cross-departmental initiatives.Team Management: Motivate team members and foster a positive, learning environment.Hold regular meetings to facilitate information sharing and development.Conduct probation and annual performance reviews.Train and coach Operations Managers and Centre-in-Charges to meet company objectives.Qualifications and Experience Bachelor's degree or higher, ideally in hospitality.Minimum 5-7 years of experience.Strong leadership and operations management skills.Fluency in Arabic and English.Proven ability to enhance service quality, revenue, and cost efficiency.Excellent problem-solving, communication, and strategic planning skills. #J-18808-Ljbffr