Technical Specialist – End User Support/ Desktop Support Engineer

Bachelor of Technology/Engineering in Computers, Electronics, or Telecommunication.Nationality: Any Gender: Male Vacancy: 1Job Description Excellent communication skills in English and Arabic.Troubleshoot and resolve hardware issues (CPU, RAM, storage, peripherals).Ask targeted questions to diagnose problems and guide users with step-by-step instructions.Install, configure, and maintain operating systems (Windows, mac OS).Deploy and support software applications (productivity suites, antivirus, security tools).Provide technical support for printers, scanners, and peripherals.Troubleshoot network connectivity issues (wireless and wired).Configure network settings and troubleshoot VPN connections.User account management: create, modify, delete accounts, manage permissions.Provide remote support via tools like Team Viewer or Remote Desktop.Visit user workstations for issues that cannot be resolved remotely.Identify root causes for repeated incidents.Manage IT assets, including hardware and software licenses.Create and maintain technical documentation and user guides.Provide management reports (statistics, trend analysis, corrective actions).Update skills with new technology rollouts.Gather and analyze user requirements, make recommendations.Report misuse and misappropriation of IT assets.Perform additional duties as assigned.Technical Skills / Competencies Mandatory: ITIL certification (Foundation or higher).Experience with ticketing systems (e.g., Service Now, HPSM).Experience with remote support tools (e.g., Team Viewer, RDP).Familiarity with cloud platforms (AWS, Azure, Google Cloud).Experience with Active Directory, Exchange, Office 365.Soft Skills Ability to explain technical concepts clearly.Effective listening and problem understanding.Patience and empathy with users.Build rapport and trust with end-users.Teamwork and collaboration skills.Knowledge sharing and willingness to learn.Note: Work may involve outside business hours and adapting to a fast-paced environment. Continuous learning is essential.Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Verify employer credentials independently. Do not share personal or bank details. For security issues, contact abuse@naukrigulf.com.Since 1991, Intertec Systems has supported organizations' IT needs with comprehensive solutions.Location: Deira Level 2, Sobha Sapphire Business Bay, Dubai, UAE. #J-18808-Ljbffr