L1 End-user Support Engineer

Join or sign in to find your next job Join to apply for the L1 End-user Support Engineer role at Dicetek LLCJoin to apply for the L1 End-user Support Engineer role at Dicetek LLCGet AI-powered advice on this job and more exclusive features.Position Title: L1 End-User Support Engineer Experience Level: 1-3 Years Role Overview We are hiring an L1 End-User Support Engineer to provide first-level support for technical issues faced by users. The ideal candidate should have experience in troubleshooting hardware, software, and networking issues, and be familiar with key support tools like Solar Winds, Dynatrace, Service Now, and Nexthink.Key Responsibilities User Support & Incident Detection: Provide initial support for issues related to desktops, laptops, printers, and mobile devices.Use tools like Nexthink to monitor and analyze endpoint performance and user experience.Escalate unresolved or complex issues to L2 teams through Service Now.Hardware & Software Troubleshooting: Assist with troubleshooting for hardware peripherals and connectivity issues.Support software installations, updates, and configurations on user devices.Use Solar Winds and Dynatrace for endpoint performance and health analysis.Incident Management & Resolution: Log all incidents in Service Now, categorize by priority, and resolve or escalate as required.Track open incidents for timely resolution.Keep users informed about status and resolution steps.User Account & Access Management: Support user account setup, password resets, and VPN or network access.Use Nexthink for endpoint activity and usage analytics.Documentation & User Training: Document troubleshooting steps and resolutions for internal knowledge sharing.Educate users on best practices for using their devices and common issues.Required Qualifications Experience: 1-3 years in technical support or helpdesk roles.Technical Skills: Basic knowledge of operating systems, productivity tools, and hardware troubleshooting.Tools: Experience with monitoring tools like Solar Winds, Dynatrace, Nexthink, and incident platforms like Service Now.Customer Service & Problem-Solving Skills: Strong customer focus and technical troubleshooting ability.Communication: Strong verbal and written communication skills.Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Dicetek LLC by 2x Sign in to set job alerts for "End User Support Specialist" roles.Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago Customer Success & Technical Support Specialist – Open Finance Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 11 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Technical Support Engineer – Procash Application Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED15,000.00-AED18,000.00 2 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED12,000.00-AED15,000.00 3 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 10 months ago Abu Dhabi Emirate, United Arab Emirates 4 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 8 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Technical Support Analyst-(ATM Switch & Self Service Terminal)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED15,000.00-AED18,000.00 2 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED5,000.00-AED6,000.00 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 9 months ago Abu Dhabi Industrial City, Abu Dhabi Emirate, United Arab Emirates AED5,000.00-AED6,000.00 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED6,000.00-AED8,000.00 1 month ago Abu Dhabi Industrial City, Abu Dhabi Emirate, United Arab Emirates AED6,000.00-AED8,000.00 1 month ago L1- Technical Support Engineer (UAE Nationals only)- Call Center Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 11 months ago Technical Support Engineer Consultant for a Leading Insurance Company Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days ago Support & Maintenance Engineer (CIAM & IBM identity security access manager)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED15,000.00-AED18,000.00 1 month ago Abu Dhabi Emirate, United Arab Emirates 2 days ago Technical Support Engineer (Western Educated)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Telecom Engineer – Mobile Network Operations & IT Troubleshooting Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Network and Communication Engineer, Autonomous Robotics Abu Dhabi Emirate, United Arab Emirates 4 days ago We're unlocking community knowledge in a new way. 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