Waiter

JOB TITLE Waiter

MAF Entertainment

Cinemas ROLE SUMMARY To consistently deliver an exceptional quality service to all Theatre guests. Perform all duties required in Theatre to the correct standard as per the Theatre service procedures. Ensure efficient stock control, up to date knowledge of current promotions and offers as well as keeping up to date with relevant movie/cinema information all whilst working within the policies and procedures of VOX Cinemas. ROLE PROFILE Deliver high quality customer service to Theatre customers. Able to deal with difficult customers, offering solutions, keeping customers informed regarding the progress of an issue and escalating the problem when required to the manager. Cash Handling – following VOX cash handling policies to ensure all guests receive the correct change and minimize unders/over’s for each and every shift. Work as part of a team to deliver a smooth service to our customers. Adhere to the Theatre service procedures so that the lounge, dining and cinema experience are at the highest level. Follow the food hygiene policies to ensure all food & beverage served to Theatre guests is safe and free of contamination. REQUIREMENTS Certificate/Course/Diploma in Hospitality industry or relative experience in a fine dining venue. Previous hotel/5-star experience/cabin crew experience will be considered as an advantage. Customer service experience within a fine dining restaurant preferred. Professional appearance and communicating style. Good to high English conversational skills – reading, writing and speaking. WHAT WE OFFER At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.#J-18808-Ljbffr