Cluster Reservation Agent

Cluster Reservations Agent Role We are seeking a motivated and results-driven professional to fill this key role in our organization.The successful candidate will be responsible for selling hotel products and services, promoting our brand, and maintaining high levels of product knowledge. They will also develop and maintain regular sales calls, process reservations, and prepare reports as requested.This role offers the opportunity to work with a global luxury hotel brand, offering competitive salaries, impressive room discounts, and comprehensive training. We promote a culture of trust, support, and acceptance, celebrating differences and encouraging colleagues to bring their whole selves to work.Sell hotel products and services using up-selling and suggestive selling techniques.Promote hotel products and services.Maintain a high level of product and service knowledge about all hotels in your region.Develop and maintain a regular pattern of sales calls.Record and process reservations made by phone/fax/email.Process amendments to reservations such as extensions, early departures, etc.Record special billing arrangements for groups and conventions.Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.Maintain knowledge of special rates/offers/promotions.Monitor reservation levels and inform Managers of current and future occupancy rates.Prepare reports as requested (e.g., to travel agents, business houses, F&B, Daily pick up etc.).Prepare reservation sales reports.Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.Following up on traces on daily basis.Preparing no show and cancellation on daily basis.Charging prepaid booking at the time of reservations with secure pay or manual.Performing on daily basis profile check for upcoming arrivals.