Banking Portfolio Manager

With over 50 years of experience in the UAE, our organization has become a leading banking institution. Our journey began as a progressive and modern bank, winning numerous awards for our digital initiatives, credit cards, bank accounts, mobile app features, and services.We were recognized as the number one bank in the UAE on Forbes' list of The World's Best Banks in 2022. As we continue to grow and succeed, we are looking for ambitious individuals who are passionate about the banking and finance industry.The role you will be responsible for is managing the Cards portfolio to deliver profitable business results. This includes revenue from non-funded and funded income lines, expense management, partnership management, balance sheet growth, campaign launches and fulfillments, and rewards program management.Key Responsibilities: Oversee and implement the Cards Portfolio Growth Strategy to meet business objectives.Review and segment the portfolio regularly to identify opportunities to increase revenue and profitability.Offer targeted products such as balance transfers, loans on cards, and easy payment plans to drive utilization, spends, and revenue per customer.Collaborate with channels including digital, tele-sales, contact centers, and marketing to drive inorganic bookings.Develop a management framework for line increases, decreases, over-limit tolerance, and temporary credit limit increases using data analytics.Regularly review and optimize authorization rates across card products to meet minimum standards set by schemes.Establish processes for product upgrades and downgrades based on customer spend and utilization patterns.Develop retention strategies to reduce attrition from profitable segments and introduce retention offers.Initiate and monitor campaign performance to enhance customer activation, win-back, and growth of customer base and ENR.Compare product pricing to ensure our card offerings are competitive based on market analysis.Ensure compliance with regulatory requirements, including consumer protection and circulars from the Central Bank.Support periodic audits and ensure timely closure of audit observations.Collaborate with client engagement teams and other product managers to address customer complaints.Work closely with stakeholders such as Credit, Operations, and Risk to align credit strategies and risk management measures.Ensure customer satisfaction and timely resolution of card-related complaints.Assist all card business channels with sales, training, process optimization, and promotions.Ensure all banking channels are updated with product information and are well-trained on changes.Support the Card Portfolio Head in delivering day-to-day business activities seamlessly.Requirements Minimum bachelor's degree in finance or data sciences; equivalent qualifications are acceptable.Data analytics certifications and decision management experience are a plus.Good knowledge of online/digital marketing tools and best practices.Minimum of 6 years of banking experience with knowledge of cards products, portfolio, and P&L management.At least 4 years of experience managing customer engagement and fulfillment campaigns, including partnership-based promotions and installment programs.