Customer Service Representative

Job Summary We are seeking a skilled Telecommunications Agent to join our team. The ideal candidate will have excellent communication skills, be able to multitask efficiently and provide exceptional customer service.The Telecommunications Agent will be responsible for handling guest calls, managing the switchboard and maintaining accurate records of all interactions. They will also be expected to participate in ongoing training and development opportunities to enhance their skills and knowledge.Key Responsibilities: Answer and direct internal and external calls with a high level of professionalism and efficiency.Maintain accurate records of all guest interactions, including calls, messages and other communications.Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.Participate in ongoing training and development opportunities to enhance skills and knowledge.Required Skills and Qualifications: Education: A high school diploma or equivalent is required.Prior experience in telecommunications or a related field is an asset.Skills: Excellent communication and interpersonal skills.Ability to multitask and work efficiently under pressure.Strong problem-solving and analytical skills.Basic computer skills, including proficiency in Microsoft Office.Personal Qualities: Professionalism and confidentiality in handling guest information.Flexibility and adaptability in a fast-paced environment.Positive attitude and willingness to learn and grow with the company.Benefits: Competitive Compensation: We offer a competitive salary package that reflects industry standards.Ongoing Training and Development: Opportunities for ongoing training and development to enhance your skills and knowledge.Collaborative Work Environment: A supportive and collaborative work environment that encourages teamwork and open communication.About Us: We are a dynamic and innovative organization dedicated to providing exceptional customer service and support to our guests.