Bell Attendant

Job Description We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.As a Bellboy, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include: Receiving guests in a professional and friendly manner, exceeding guest expectations from arrival to departure.Maintaining effective communication with all related departments to ensure smooth service delivery.Keeping up-to-date knowledge of the hotel and local services.Monitoring guest profiles through the Opera guest profile system.Carrying guest luggage from the arrival point to the room and from the room to the departure point during check-out.Handling all messages, mail, and packages for guests and employees, ensuring timely and professional delivery.Delivering morning newspapers to rooms.Delivering guest messages and other deliveries immediately and professionally.Ensuring the concierge desk and storeroom are clean, tidy, and well-organized.Skills, Education, Qualifications & Experiences Ideally, you should have a diploma in hospitality or vocational training in the hotel concierge section. Good English communication skills and strong interpersonal abilities are essential.Knowledge & Competencies The ideal candidate will be customer-driven, courteous, helpful, proactive, and approachable. You must be physically fit, passionate, and possess a positive attitude, along with the following competencies: Understanding the job Taking responsibility Recognizing differences Customer focus Adaptability Teamwork Seniority level Entry level Employment type Full-time Job function Customer Service Industries Hospitality Referrals increase your chances of interviewing at Towers Rotana by 2x.#J-18808-Ljbffr