Front Desk Agent

Are you ready for a daring challenge with the world's hottest luxury hotel group? Disruptive by design, FIVE Hotels and Resorts is redefining five-star hospitality and setting the industry standard.Join the FIVE tribe and get ready to make waves.The Candidate A driven self-starter with excellent communication, leadership, and organizational skills. You are a creative and critical thinker capable of conceptualizing and implementing innovative solutions in a fast-paced environment. Your keen eye ensures no detail escapes you, and you execute tasks proactively with precision. A can-do attitude and ownership flair make you highly motivated.Your outgoing and approachable nature helps you connect seamlessly with other FIVERs and stakeholders, ensuring a sensational journey at FIVE. As a Front Desk Agent, you will deliver exceptional experiences across our award-winning destinations. Join us and unlock your potential in a vibrant environment that elevates your career.What We're Looking For1-2 years of proven experience in a similar role, delivering service quality aligned with FIVE's standards.Welcoming and enthusiastic energy to set the tone for guest experiences.Energetic conversationalist who engages guests with lively discussions.Strong desire to improve customer satisfaction and uphold industry-leading standards.Impeccable verbal and written communication skills in English and Arabic or Russian.Computer literacy with proficiency in Word, Excel, Outlook, and hotel PMS systems like Opera.Proactive with a meticulous eye for detail to ensure smooth operations.Strong organizational and leadership skills to inspire the FIVE tribe.Creative visionary thinking with ownership of duties and tasks.Team-oriented mindset fostering collaboration and success.Flexibility to work various shifts, including weekends and holidays.Hands-on attitude driven by a can-do spirit.Key Responsibilities Arrive promptly, maintain grooming standards, and present a polished appearance.Anticipate and cater to guest needs, delivering exquisite service.Strive for top-notch service with a disruptive and visionary approach.Ensure no complaints about the front office, achieving high guest satisfaction.Maintain expert knowledge of hotel facilities, room types, and events.Stay informed about the leadership team and their roles.Adhere to safety, health, and legal requirements, ensuring compliance.Attend training to stay at the profession's cutting edge.Maintain a clean, glamorous workspace reflecting commitment.Develop a deep understanding of Dubai's history, shopping, and attractions.Create a sensational guest experience by personalizing interactions.Uphold confidentiality and safeguard trade secrets.Resolve or escalate guest complaints promptly and professionally.Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify employer legitimacy independently. We do not endorse requests for money or sharing personal/bank info. For security concerns, contact abuse@naukrigulf.com.#J-18808-Ljbffr