Front Office Associate

· Perform all check-in and check-out tasks · Manage online and phone reservations · Register guests collecting necessary information · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients’ complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests · Upsell additional facilities and services, when appropriate · Maintain updated records of bookings and payments Requirements and skills · 2 year experience as a Hotel Front Desk Agent, Receptionist or similar role · Experience with hotel reservations software IDS · Customer service attitude · Excellent communication and organizational skills #J-18808-Ljbffr