Aviation Business Affairs

Aviation Business Affairs & Consumer Protection Senior Officer Join to apply for the Aviation Business Affairs & Consumer Protection Senior Officer role at Dubai Careers - A Smart Dubai Initiative Role Purpose Ensures all aviation activities in Dubai, including Free Zones, comply with UAE Civil Aviation Law and Dubai Civil Aviation Authority regulations. This role involves processing No Objection Certificates (NOCs), conducting audits and inspections, and ensuring timely and accurate handling of applications and fees.Job Description Role Purpose: Ensures all aviation activities in Dubai, including Free Zones, comply with UAE Civil Aviation Law and Dubai Civil Aviation Authority regulations. This role involves processing No Objection Certificates (NOCs), conducting audits and inspections, and ensuring timely and accurate handling of applications and fees.Key Responsibilities/Duties No Objection Certificates: Evaluates and approves online requests for NOC applications, analyzes requests, and communicates with other departments to verify requirements.Audits/Inspections: Conducts inspections and audits to identify violations, issues violation notices, and oversees corrective actions.Consumer Protection: Responds promptly to consumer complaints via email, phone, and online systems.Research and Study: Assists in examining requirements for new tasks based on aviation regulations.Liaising: Facilitates communication with regulatory agencies, industry partners, and stakeholders, maintaining positive relationships.Records: Oversees electronic filing systems for compliance and reporting.Communication: Maintains regular communication with stakeholders, documenting interactions.Awareness: Coordinates campaigns to raise awareness about consumer protection and aviation activities.Surveys: Supports annual surveys to assess service levels and improvements.Statistical Report: Prepares weekly and annual activity reports.Performs additional activities as requested by the Head of Section.Ensures compliance with confidentiality and security policies, addresses audit findings, reports incidents, and participates in security training.Qualifications Academic Qualifications: Higher Diploma; Bachelor's degree in Aviation or Business Administration preferred.Certifications: Civil Aviation Operation, Inspection & Audits, Negotiation & Communication Skills, IATA & ICAO regulations, Basic Civil Aviation Law.Professional Experience: 2-4 years in customer service, complaints, and inspections.Additional Details Job Category: Aviation Employer: Dubai Civil Aviation Authority Educational Level: Bachelor Nationality: UAE Only Schedule: Full-time Posting Date: 12/05/2025Unposting Date: Ongoing Seniority Level: Mid-Senior level Employment Type: Full-time Industries: Government Administration#J-18808-Ljbffr