F&B Reservations Agent

F&B Reservations Agent (Arabic or Russian Speaking)Join us to apply for the F&B Reservations Agent (Arabic or Russian Speaking) role at Mandarin Oriental.Mandarin Oriental Jumeira, Dubai is seeking a F&B Reservations Agent to join our Reservations team.Are you passionate about hospitality? Do you excel in a team environment that values integrity, respect, and responsibility? Do you have a growth mindset? We invite you to be part of our exceptional team.Mandarin Oriental is renowned for luxury hotels, resorts, and residences worldwide, inspired by Asian heritage and cutting-edge luxury experiences.Located beachfront in Dubai, Mandarin Oriental Jumeira offers a stylish urban resort with stunning views of the Arabian Gulf and Dubai's skyline, including Burj Khalifa.About The Job Based at Mandarin Oriental Jumeira Dubai within F&B Reservations, your role involves managing customer reservations and inquiries via phone and email, ensuring accurate entry into our system following Mandarin Oriental standards.Responsibilities include: Handling customer and guest booking requests using Mandarin Oriental standards for data entry, email, and call quality.Proactively managing customer queries and escalations via phone and email.Maximizing revenue through booking conversions and upselling restaurant options.Completing group and event bookings and ensuring timely handover to the team.Staying updated with training and information to perform effectively.Working flexible shifts as required by the business.Maintaining data integrity and security of customer information.Performing other duties as assigned by management.Qualifications and Experience: 1-2 years of experience in high-end customer service roles, face-to-face or over the phone (essential).Effective communication skills tailored to various customer profiles (essential).Proficiency in Microsoft Office (essential).Fluent in English, both spoken and written (essential).Team player with knowledge of reservation systems.Additional languages, especially Arabic or Russian, are desirable.Experience in the F&B industry is preferred.Our Offerings: Learning & Development programs to support your growth.MOstay program with complimentary nights and special rates.Health and wellness benefits for work-life balance.Are you a fan of hospitality? Join us Seniority level Entry level Employment type Full-time Job function Other Industries Hospitality#J-18808-Ljbffr