Medical Support Assistant

Key Responsibilities: Respond to incoming calls and address clients' or patients' routine inquiries.Assist with booking appointments for clients or patients.Prepare invoices, claim forms, and handle payments efficiently.Carefully manage client or patient feedback and escalate concerns when necessary.Ensure accurate client or patient information by updating the data entry system and maintaining organized files.Duties and Responsibilities: Manage doctors' and instructors' schedules on a daily basis.Update the weekly class schedule on the data entry system.Monitor office supply availability and maintain inventory levels.Provide assistance with the Body Composition Analysis machine and infrared sauna.Process payments from clients or patients, print credit card reports, and close petty cash at the end of each day.Evaluate wait times and communicate expectations effectively.Resolve client complaints before escalating them to the relevant personnel.Verify website functionality and identify important updates.Maintain a clean and organized workspace, including dusting and decluttering.Timely respond to emails, Whats App, Instagram, and Google messages requests through the website.Repost Instagram posts as necessary.