Guest Experience Leader - Exceptional Service

Lead a team of Executive Lounge Agents and drive exceptional guest experiences at JW Marriott Marquis Hotel Dubai. Spearhead efforts to ensure a high level of service by focusing on staff anticipating guest needs and resolving problems on first contact. Foster continuous learning and improvement through on-the-job training and collaboration with the Executive Lounge Supervisor.Salary: Competitive compensation package, including accommodation, meals on duty, transportation, and other benefits.Job Description: As a Guest Experience Leader, you will be responsible for leading the team in adhering to Standard Operating Procedures (SOPs) to maintain exceptional service standards at all times. Take ownership of guest concerns, complaints, and compliments, ensuring prompt and appropriate resolution to uphold the JW Marriott Welcome Experience.Required Skills and Qualifications: Unclear seniority Benefits: World-class training and leadership development, recognition programs, discounted accommodation in over 8,000 hotels worldwide, discounted food & drinks in our restaurants and bars, discounts for friends and family, unlimited career opportunities both internationally and locally, medical and life insurance.