Engineer IGW

1 month ago Be among the first 25 applicants Provide 24/7 -1st Level support in network operations field of IGW (International gateway) within Du and managing IGW Network. Ready to exceed set of objectives by demonstrating skillful capabilities in the field of International Gateway Network (IGW), network surveillance, network management (fault identification, fault management, fault analysis and fault isolation) deployment of configuration changes on the systems. Verification and execution of all incidents related to network operations, network automation and all other similar operational activities that support and enhance the "du" business systems, processes, and services. Responsible of Network/Fault Trouble Tickets and highlight the aging and repeated TTs for next level of escalation and resolution. Key Accountabilities Responsible to handle troubleshooting / resolving Fault Management, Customer & Carrier complains, efficiently communicating and effective incident handling. Responsible to Network Fault Monitoring, Fault handling and escalation and incident handling as per du Event Management and Incident Management processes, Tools & SLAs. Provide the needed on-time technical support to monitoring team for all issues happens in the domains. Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs. Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring. Overall responsibility of running network health check reports/queries/scripts and to highlight findings. Handling daily Incidents/TTs as per du operation policies and scope of work. Establish and maintain effective relationship within du and external parties (Business partners, Commercial teams, Customer Operations, IT etc.) till the resolution of faults. Keep Team Lead and Manager up to date with regular progress reports on incidents progress. Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain. Ensure monitoring and analysis of vendor performance for incident handling. Prepare incidents related technical reports and documentation. Support new project/ services acceptance from SOC Operations. Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels. Support all efforts for the simulation and actual Disaster recovery activities in order to allow for successful service restoration in case of crisis. Actively Support in the digitalization and automation of SOC tasks and tools. Network / Service Surveillance and Alarm Handling. Reporting alarm/event must be within agreed SLA as per the ticket priority. Timely escalation of critical network issues to service partners, stakeholders, and management team as per company escalation matrix. Control & Support Reactive or Planned Activities. Performing additional tasks assigned by management. Managing different Mobile Network Dashboard and Handling Event Management. Qualifications: Bachelor's degree in Telecom or relevant engineering stream Experience: Minimum 8 to 10 years of experience in Fixed Voice & IGW Network for telecommunication industry. Thorough knowledge about call routing on the soft switch. Through knowledge about the pre and post digit analysis in class 4 gateways to analyse the issues escalated. Knowledge of SIP protocol and capability of analysing the traces provided by partner or captured. High level idea of service flow within the fixed voice network and IGW's. Knowledge of IP networks and the basic level of understanding of the routing protocols is mandatory. Deep Knowledge of protocol like SIP, SS7, SIGTRAN, H.248, and Q.931 is mandatory. Idea of network performance KPI's like ASR, ACD, NER etc & knowledge of issues which impact performance is a must. Knowledge of Genband C20/CS2K Soft switch, BVS and HIPCC. Knowledge of Fixed Voice Nokia FMC solution, Tools and troubleshooting. Knowledge of Nokia i SBCs solution. Skills Technical competence on IGW's, ISBC technologies and Fixed Voice Network. Technical knowledge and understanding of Mobile Core networks. Problem Solving and Decision Making Must have a friendly personality and good customer service skills in order to clearly and effectively communicate technical situations to non-technical personnel. Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned. Teamwork and Cooperation able to motivate and inspire the team. Initiative and Commitment to Achieve Must have exceptional customer focus – internally and externally. Able to handle multiple complex problems in a highly stressful environment. Analytical thinking. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Telecommunications, IT System Operations and Maintenance, and Technology, Information and Media Referrals increase your chances of interviewing at edara by 2x Sign in to set job alerts for "Network Operations Engineer" roles. Dubai, Dubai, United Arab Emirates 11 hours ago Service Engineer – Security , Network & ELV Senior Engineer Network and Security Operations Dubai, Dubai, United Arab Emirates 1 year ago ICT Network Engineer with Clear Pass credentials Network and Security Engineer – Blue Team Senior Network Security Engineer - F5/Firewall We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr