Front Desk Experience Host

About the Role As a Front Desk Hospitality Agent, you will be the face of our hospitality experience, responsible for making an awesome first impression on our guests, visitors, and internal partners. You will guide guests through our technology-rich experience, ensuring they can make the most out of their stay and use our features.We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing guest experience. Our properties are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.Lifestyle at Our Properties We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, conduct meetings, communicate, and treat each other. It's the coordinated way in which we work that gives us a shot at achieving our goals. Our Leadership Principles are a foundational part of our culture and play a vital role in guiding the values and actions of our team members.Our Front Desk Agents are the core of our hospitality team, living our leadership principle of Extend Hospitality to All. This role is perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day.Key Responsibilities Be the face of our hospitality experience and make an awesome first impression on our guests, visitors, and internal partners.Guide guests through our technology-rich experience, ensuring they can make the most out of their stay and use our features.Utilize our digital communication systems to receive guest calls, SMS, and live chats and offer immediate support from the Front Desk.Handle all guest interactions with the highest level of hospitality, professionalism, accuracy, and timeliness; accommodating special requests whenever possible, resolving customer complaints, and assisting customers in all inquiries in connection with services, facility hours of operations, directions, etc.Assist building leadership with any administrative tasks required to keep all operations running smoothly.Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues.Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces including lobbies, office storage closets, warehouse, and others as assigned.Support multiple properties throughout the local market as required.Note: This role requires the employee to be willing to regularly work overnight shifts.Requirements Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat.Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality service and/or customer experience roles.Excellent problem-solving skills with the desire to get it done for our guests.Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications.Organized, hardworking, and detail-oriented.Thrives in a fast-paced, ever-changing, always challenging environment.Ability to work effectively both in a team environment as well as independently.Flexible schedule and open to working evenings, weekends, and holidays.Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time.Proficiency in languages other than English is a plus.This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).Benefits We offer attractive travel perks for any Sonder location as well as competitive stock, health, and lifestyle benefits. For eligible employees, benefits may include: Competitive compensation.Generous stock plan.Medical, dental, and vision insurance.Flexible vacation.Wellness and volunteering days.Annual free credits and discounts to stay in Sonders.Workplace flexibility (for remote-specified positions only).About Us Corporate Responsibility & Sustainability.Data Privacy Policy.Blog: Sonder Stories.Instagram: @sonderstays.EQUAL OPPORTUNITY EMPLOYERWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law. Extend Hospitality To All is one of our Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.