Front Desk Manager

We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency.Key Responsibilities: Operational Management Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.Implement and maintain standard operating procedures and policies.Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.Track and analyze sales performance .Upsell services and retail products and train team members on effective sales techniques.Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.Motivate and coach the team to deliver exceptional service and exceed sales goals.Customer Service Handle guest concerns and feedback professionally to ensure high satisfaction.Maintain a strong presence on the spa floor to interact with guests and oversee service quality.Budget & Inventory Management Manage the spa budget, control costs, and ensure profitability.Oversee inventory and ordering of supplies and retail products.Requirements: Proven experience as a Front Desk Manager or similar leadership role in a luxury spa or hospitality setting.Strong sales acumen with a track record of meeting or exceeding targets.Excellent leadership, communication, and organizational skills.Knowledge of spa services, wellness trends, and retail operations.Ability to work flexible hours, including weekends and holidays.Key Performance Indicators (KPIs): Achievement of monthly/quarterly/yearly sales targets.Customer satisfaction and retention rates.Staff productivity and performance.Operational cost control and profitability.Preferred Qualifications: Degree or diploma in Hospitality, Business Management, or Spa Management.Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com#J-18808-Ljbffr