Revenue Guest Service Representative

Reservations Agent We are seeking a highly skilled and customer-focused Reservations Agent to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to guests, processing room reservations, and managing all aspects of guest communication.Job Description: The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work effectively in a fast-paced environment. You will be expected to maintain accurate records, handle guest complaints, and provide solutions to ensure seamless service delivery.Main Responsibilities: Process and confirm guest room reservations made by clients on the phone, letter or fax Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations Remain up-to-date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.Show complete product knowledge, understand rate structure and apply rate management Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor Promote and maintain good public relations and endeavor to maximize business Maintain an accurate room status at all times Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified Requirements: To succeed in this role, you will require: A diploma/degree within the hospitality field Previous experience in hotel reservations Excellent communication and interpersonal skills Ability to work effectively in a team environment Computer literacy and proficiency in English Benefits: As a valued member of our team, you can expect: A competitive salary and benefits package Ongoing training and development opportunities A dynamic and supportive work environment