Guest Experience Coordinator

Join to apply for the Guest Experience Coordinator role at Rotana Hotels & Resorts Join to apply for the Guest Experience Coordinator role at Rotana Hotels & Resorts Get AI-powered advice on this job and more exclusive features.Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Guest Experience Coordinator you are responsible to facilitate the guest’s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as-Maintain effective communication with all related departments to ensure a smooth service delivery Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk Ensure that the guest receive the accommodation he / she is expecting Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently Attend to all guest inquires, that are directed to them, in a professional and helpful manner Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies Ensure that rooms control and room revenue controls are in place Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts Assist the Guest Service team in the lobby when required Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and procedures Skills Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.Knowledge & Competencies The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Hospitality Referrals increase your chances of interviewing at Rotana Hotels & Resorts by 2x Get notified about new Customer Service Coordinator jobs in Abu Dhabi Emirate, United Arab Emirates.Guest Experience Expert (Whatever Whenever Agent)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Guest Experience Executive - Airport Representative Customer Service Representative - Emiratized Role Customer Service Representative - Emiratized Role Customer Service Representative (Emiratized Role)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Guest Experience Expert - Marriott Al Forsan Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago Al Ain, Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Customer Sales / Reservations Coordinator (Emiratisation Program)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Guest Experience Agent - Inter Continental Residences Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 21 hours ago Al Ain, Abu Dhabi Emirate, United Arab Emirates 17 hours ago Abu Dhabi Emirate, United Arab Emirates 1 day ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 12 hours ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago Abu Dhabi Emirate, United Arab Emirates 1 week ago We’re unlocking community knowledge in a new way. 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