Front office agent

Join to apply for the Front Office Agentrole at The Ned & Ned's Club. Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club with access to spaces including a rooftop terrace, a health club with spa, gym, and outdoor pool. Job Purpose: We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit. Key Responsibilities: Greet and welcome guests upon arrival and departure with a warm and friendly demeanor. Handle check-ins and check-outs efficiently, following all procedures and protocols. Address and resolve guest inquiries, requests, and complaints promptly and professionally. Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests. Coordinate with other departments to ensure guest satisfaction and seamless operations. Process guest payments, manage cash handling, and maintain accurate records. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Uphold The Ned Doha’s standards of excellence and hospitality at all times. Qualifications: Previous experience in a similar role within the hospitality industry is preferred. Excellent communication and interpersonal skills. Proficiency in hotel management software and front office systems. Strong organizational skills and attention to detail. Ability to handle stressful situations calmly and effectively. Flexibility to work shifts, including evenings, weekends, and holidays. Fluency in English; knowledge of additional languages is an asset. A positive attitude and a commitment to providing outstanding guest service. What’s In It for you?One of the most iconic places to be and work. Amazing learning and development program. Discounted rates at The Ned Doha. Fantastic career growth opportunities. At The Ned, we celebrate diversity and are committed to being the best place to work, with a leading diversity, equity, and inclusion program. Apply today and join us as a Front Office Agent. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Hospitality#J-18808-Ljbffr