Senior Consultant – CSM Onsite Support

Resolve high-priority and complex incidents with minimal impact and within defined SLAs. Participate in the Problem Managementprocess, offering permanent resolutions. Troubleshoot and analyze issues related to CSM components, monitoring, and network tools . Enhance and maintain operational documentation and contribute to the knowledge base. Coordinate with vendors and product manufacturers to address technical escalations. Recommend upgrades and continuous improvements to maintained systems. Support project implementation teams with engineering expertise when required. Draft and refine operational procedures and SOPs. Stay current with emerging technologies and maintain relevant certifications. Required Experience & Skills Experience: Minimum8 years of L3/TAC level supportexperience in telecom or enterprise IT environments. Technical Skills: Expertise with Monitoring Tools : OBM, NNMi, OMi, Site Scope, Solar Winds, APM, Zabbix. Proficient in Microfocus Applications : Ops Bridge, NNMi, OPTIC Reporting, Network Automation. Strong scripting abilities in PERL, SHELL, VB, Power Shell, Kusto, Python . Experience withdatabases : MS SQL, Oracle, Postgres, Sybase IQ, Vertica. Familiarity withnetwork toolslike traffic generators and analyzers. Fine-tuning experience with tools like OBR, NPS, BVD, Airwave, and Site Scope. Skilled in managing onsite technical resources and vendor/customer coordination. Soft Skills: Excellent communication and interpersonal skills. Strong analytical, problem-solving, and documentation abilities. Customer-oriented mindset and ability to perform under pressure. Effective team player with mentoring capabilities. Awareness of ITIL best practicesand strong IT literacy. Employment Type Full Time Company Industry Telecom ISP Department / Functional Area Communications Engineering Keywords HP NNMI HP Sitescope APM Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for Senior Consultant – CSM Onsite Support Jobs also searched #J-18808-Ljbffr