Specialist - Core Banking (Support)

Job Summary: We are seeking a proactive and technically skilled IT Specialistto join our Core Banking Application Supportteam. This role is responsible for maintaining, troubleshooting, and optimizing the bank’s mission-critical core banking systems ( e.g., Finacle, Temenos, Flexcube ) to ensure seamless operations, compliance, and high availability. The ideal candidate will have hands-on experience in application support, incident management, and collaboration with cross-functional teams to resolve technical issues and enhance system reliability.Responsibilities: Core Banking System Support: Provide Level 2/3 technical supportfor core banking applications, including account management, transaction processing, loans, and deposits.Troubleshoot and resolveapplication-related issuespromptly to minimize downtime and ensure business continuity.Perform Root Cause Analysis (RCA)for recurring incidents and implement preventive measures.Incident & Problem Management: Manage and prioritizeincidents using ITSM tools(e.g., Service Now, Jira) while adhering to SLAs.Collaborate with development, infrastructure, and vendor teams to resolvecomplex technical issues.Maintain aknowledge baseof solutions, workarounds, and best practices for common issues.System Monitoring & Maintenance: Monitor core banking systems using tools like Splunk, Nagios, or Dynatraceto ensure optimal performance and availability.Executescheduled maintenance tasks, including patches, upgrades, and configuration changes.Validate system health post-maintenance and ensure compliance withchange management processes.Compliance & Security: Ensure core banking systems adhere toregulatory standards(e.g., PCI-DSS, GDPR, SOX) and internal security policies.Assist in audits,vulnerability assessments, and remediation activities.Implementsecurity patchesand updates as required.Collaboration & Documentation: Work closely with business stakeholders, developers, and QA teams to addressuser-reported issues and system enhancements.Create and updatetechnical documentation, including SOPs, system workflows, and troubleshooting guides.Trainend-users and junior support staffon system functionalities and issue resolution.Continuous Improvement: Identify opportunities toautomate repetitive tasksand improve system performance.Stay updated onindustry trends, emerging technologies,and updates to core banking platforms.Key Competencies: Core Banking System Expertise Incident & Problem Management Technical Troubleshooting Regulatory Compliance Collaboration & Documentation Requirements Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.Experience: 3-5 yearsof experience inapplication support, preferably incore banking or financial systems.Hands-on experience withcore banking platforms(e.g.,Finacle, Temenos, Flexcube).Familiarity withbanking operations(e.g., payments, loans, compliance) and regulatory requirements.Experience with SQL, scripting (Python, Power Shell), and database management (Oracle, SQL Server).Technical Skills: Proficiency in ITSM tools(Service Now, Jira) andmonitoring tools(Splunk, Dynatrace).Strong troubleshooting skills in Windows/Linux environments.Knowledge of APIs, web services, and integration patterns.Understanding of ITIL framework and Agile methodologies.Soft Skills: Excellentproblem-solving and analyticalabilities.Strongcommunication skillsto interact with technical and non-technical stakeholders.Ability towork under pressureduring critical incidents.Customer-focused mindsetwith a commitment to service excellence.#J-18808-Ljbffr