Housekeeping Coordinator

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Administrative Responsibilities: Consistently offer professional, friendly, and engaging service. Handle all calls for the housekeeping department and ensure all messages, information, and requests are logged, communicated promptly, and accurately to provide prompt delivery of excellent service for guests. Process requests and delegate work assignments in a timely manner, follow up with the guest to ensure their satisfaction. Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns. Take a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks. Maintain complete knowledge of all housekeeping services, outlets, hotel areas/features, and hours of operation. Keep a complete updated inventory of linen and housekeeping supplies. Order supplies as needed in coordination with management. Generate various operational reports for the coordination of the housekeeping department. Assist other housekeeping employees in maintaining clean and organized work and public areas. Follow all safety and sanitation policies. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions. Access all functions of the computer system in accordance with departmental specifications. Set up work station with necessary supplies, maintain cleanliness throughout shift. Legibly complete requisition for additional supplies/materials and submit to manager. Maintain updated resource materials on all vendors and information to accommodate guest inquiries. Review designated in-house guest list and be familiar with guests’ names and room locations. Print designated reports and distribute accordingly. Update room status report in accordance with departmental procedures. Contact floor supervisor to resolve floor discrepant rooms. Monitor and track status of out of order rooms; update accordingly. Maintain security and accurate record of all guest room keys issued to Housekeeping staff. This role can be physical, and although there are meetings, briefings, and reports to run, you will need to be on your feet some of the day out and about in the hotel, so fitness will be key for you, although reasonable adjustments will be made where we can. What you can expect from us: We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount, and superb training. Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised, and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, Inter Continental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Inter Continental️ brand and to be part of the brand you will have a thirst for travel, passion for culture, and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.#J-18808-Ljbffr