Assistant Housekeeping Manager - Training

Assistant Housekeeping Manager - Training RAFFLESThe Housekeeping Assistant Manager Training is responsible for developing, implementing, and continuously improving all training and onboarding programs within the Housekeeping Department. This role ensures that team members are equipped with the necessary knowledge, skills, and service mindset to uphold the luxury standards of Raffles and Fairmont. The incumbent collaborates with department leaders to identify training needs, develop materials, and foster a culture of learning and excellence. Key Responsibilities: Develop, deliver, and evaluate training programs for new and existing housekeeping staff, including onboarding, refresher courses, and cross-training. Conduct skills assessments and audits to ensure standards of cleanliness, presentation, and service are met. Work with Supervisors and Managers to identify performance gaps and recommend targeted training solutions. Maintain training content aligned with brand standards, hygiene protocols, and guest service expectations. Lead departmental orientation sessions for new hires and coordinate training records with HR for compliance. Serve as a role model, demonstrating best practices in room inspections, guest interactions, and team leadership. Monitor training KPIs, collect feedback, and implement improvements using systems like Knowcross or Hot SOS. Support operational needs during peak periods or special events as required. Qualifications & Experience: Minimum 3 years of progressive housekeeping experience in a luxury hotel environment. Previous experience in training, supervision, or coaching within housekeeping is preferred. Strong communication and presentation skills; fluency in English is required. Knowledge of adult learning principles and training techniques. Familiarity with learning platforms such as LMS or Heartist Journey is a plus. High attention to detail, organization, and commitment to guest service excellence. Additional Information: Company Industry: Hotels, Hospitality Department / Functional Area: Housekeeping, F&B, Front Desk Note: Naukrigulf.com connects jobseekers and employers. Candidates should verify the legitimacy of employers independently. We do NOT endorse any requests for money and advise against sharing personal or bank details. For security concerns, contact abuse@naukrigulf.com.#J-18808-Ljbffr