Store Director

**MISSION**: To **ensure** the **delivery** of **exceptional** **operational** and commercial standards **throughout** the store, **with** focus on **providing** an **elevated** **customer** **experience**. The Store **Director** **needs** to **ensure** compliance in all areas of **operational** **activity** and drive sales and **profitability** **through** the performance and **development** of the Management team, **whilst** **managing** **within** **agreed** budgets.** **Responsibilities** **Client Experience** - Embody Sephora Attitude and set an example in front of the team. - Provide support to the team in difficult situations ensuring client’s satisfaction. - Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s. - Take over floor leadership segments and ensure the floor is always managed and covered. - Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients. - Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience. - Inspire the team to use digital tools to deliver a customized service. - Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction. - Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up - Build a strong relationship with Brand Supervisors and follow up on Brand BCs. - Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s. - Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI’s. - Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints. **Sales** - Implement retail priorities and inspire commercial success. - Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met. - Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met. - Reinforce sales policies and techniques established at the Sephora University with all team members. - Balance and drive the sales target among selective, exclusive and Sephora Collection. - Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target. - Create disruptive internal competitions to motivate the team and boost the achievements. **Operations** - Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline. - Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security). - In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking. - Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations. - Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met. - Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects. **Business** - Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc. - Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora. - Establish monthly reports including competitors' activities. - Analyze all relevant KPIs and propose action plans for improvement and forecast future performance - Develop and propose short - and long-term strategies to drive top and bottom line/brands sales. - Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs. - Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge. - Propose Plan, implement and oversee in-store promotional events or displays. - Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities. - With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business. - Network with other stores and head office departments and take on area responsibilities - Network and build relationships with the different departments in Sephora HO and take on area responsibilities. - Manage the store’s P&Ls. - Propose innovat