Customer Service Agent - QAtar

**Position Purpose** The jobholder will act as liaison, provide program related information, answer to queries and concerns, and carry out administrative duties **Duties and Responsibilities** - Liaise with pharmacies and patients - Co-payments reimburse solution administration - Work closely with the Program Manager to secure patient file approval - Ensure that current patients receive their medications quickly and efficiently - Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance - Maintain and update electronic Program files, including patient and quality assurance data. - Conduct administrative duties for the office - Manage the inbound and outbound calls and responding to patient inquiries and concerns - Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data - Providing patient with the organization and program related information - Additional duties as required **Relationships** - Work closely with management team in the region. - Reporting to the Program Manager in region - Work with the related divisions of Axios - Maintain ongoing and frequent communication with Axios staff including Axios global staff. **Competencies** - Application of job Knowledge - Concern for Order and Quality - Adaptability and flexibility - Dependability - Teamwork **Educational Background and Experience** - Any Degree or Diploma or relevant experience in customer service management - 0 to 2 years working experience in an administrative role is ideal - Good command of both spoken and written English - Experience in data entry, monitoring and management **Job Circumstances** - The position is based in our regional office, and it does entail frequent travel to Clients, partners and Pharmacies which may be outside your designated region - Flexibility in ability to travel as well as working hours is essential