E-Commerce Executive

You will be primarily responsible for growing the company's online website/presence and other platforms such as Amazon, Noon, etc. Other responsibilities will include: Playing a key role in handling customer operations. Establishing performance goals for direct-to-consumer business, all e-commerce platforms, websites, and digital channels. Creating, updating, and managing performance forecasts and marketing budgets. Developing and leading short and long-term e Commerce strategies to grow revenue and increase conversion rates. Identifying and planning for website enhancements, digital campaigns, promotional initiatives, and merchandising strategies. Be accountable for e-commerce, email, and SEO initiatives. Organize logistics/transportation activities, including storage of goods, orchestrating transportation movements, and arranging for services as necessary. Assist the website and digital marketing team. Register, distribute, and monitor tasks of website development, SEO, SMO, and digital marketing. Effectively communicate with Technical Support, Developers, and Designers for any improvements. Maintain quality service by establishing and enforcing organizational standards. Analyze all new online business opportunities and recommend ways to improve efficiency and reduce costs. Assist with the preparation of the annual budget, scheduling of expenditures, controlling of costs, analysis of variances, and initiating corrective action. Maintain relationships with clients by providing support, information, and guidance. Prepare the list of fast-moving products and ensure their availability. Handle customer inquiries/complaints through online customer support chat. Receive orders from customers through phone and place them in the system. Monitor the out-of-stock reports and communicate them to the concerned department. Supervise the everyday workings of department operating processes and identify ways to improve efficiency. Analyze and identify all performance-related issues and ensure appropriate steps are taken to prevent loss of business/revenue. Prepare sales reports by collecting, analyzing, and summarizing information on a daily basis. #J-18808-Ljbffr